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IssueTrak Inc. announces a new add-on module that creates support issues from incoming email
IssueTrak Inc. announces a new add-on module that creates support issues from incoming email.

Iverson Financial Systems introduces comprehensive line of Outsourcing Services
Iverson Financial Systems introduces comprehensive line of Outsourcing Services.

Kemma Software launches BridgeTrak 4.0
Kemma Software launches BridgeTrak 4.0.

Kemma Software launches customer access module
Kemma Software launches customer access module.

Mercury Interactive announces the Mercury Business Availability Center
Mercury Interactive announces the Mercury Business Availability Center.

Michelin outsources its in-house IT support services in Spain to Steria
Michelin outsources its in-house IT support services in Spain to Steria.

Netopia’s web platform to complement Siebel eBusiness applications
Netopia’s web platform to complement Siebel eBusiness applications.

Network Associates enhances Magic Service Desk with password management functionality
Network Associates enhances Magic Service Desk with password management functionality.

Network crime hampers the help desk
Network crime hampers the help desk.

New 4.0 version of the web+center help desk from internet software sciences
New 4.0 version of the web+center help desk from internet software sciences.

NEXVU Technologies poised to help Mid-Tier and Enterprise companies improve application performance management
NEXVU Technologies poised to help Mid-Tier and Enterprise companies improve application performance management.

OTG Voice Biometrics automated help desk application awarded entrust ready designation
OTG Voice Biometrics automated help desk application awarded entrust ready designation.

PeopleSoft to deliver industry's first integrated HR HelpDesk Solution
PeopleSoft to deliver industry's first integrated HR HelpDesk Solution.

Primus Knowledge Solutions powers Fujitsu Help Desks in Europe
Primus Knowledge Solutions powers Fujitsu Help Desks in Europe.

Remedy Vice President Harold Goldberg joins Help Desk Institute's Strategic Advisory Board
Remedy Vice President Harold Goldberg joins Help Desk Institute's Strategic Advisory Board .

Rheem Manufacturing selects Marimba to manage software for desktops and laptops
Rheem Manufacturing selects Marimba to manage software for desktops and laptops.

Seapine Software ships TestTrack Pro 4.7, introduces TestTrack pro SDK and consulting services
Seapine Software ships TestTrack Pro 4.7, introduces TestTrack pro SDK and consulting services.

Spectrum Research announces new feature-packed, low cost, on-line help desk system
Spectrum Research announces new feature-packed, low cost, on-line help desk system.

Spectrum Research debuts new Integrated Management System for budget-Minded businesses
Spectrum Research debuts new Integrated Management System for budget-Minded businesses.

SteelEye now provides premium 24x7 online help desk service supporting LifeKeeper for Linux customers
SteelEye now provides premium 24x7 online help desk service supporting LifeKeeper for Linux customers.

Support staff in dark about IT
Support staff in dark about IT.

TeamHeadquarters enables companies to manage both planned and unplanned activities in one application
TeamHeadquarters enables companies to manage both planned and unplanned activities in one application.

Touchpaper and Courion unite
Touchpaper and Courion unite.

Touchpaper unveils the new face of IT support
Touchpaper unveils the new face of IT support.

TouchPaper urges businesses to be more seasonal in approach to resourcing
TouchPaper urges businesses to be more seasonal in approach to resourcing.

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