Web Based - Archives

• GroupSoft Systems shows next generation GS/HelpDesk version 8 is enterprise-strength Help Desk Solution for Lotus Notes/Domino
  GroupSoft Systems, Inc. unveiled Version 8 of its flagship product, GS/HelpDesk, at Lotusphere 2003 in Orlando today. This enterprise-strength internal help desk application runs on the Lotus Notes/Domino platform.
  Author: Tim Baker - Date: December 29, 2003



• Impact of a web based multilingual portal for helpdesk applications
  IMPACT is a trial project in the framework of the European "User-friendly Information Society" programme. In this regard, CAS Software is cooperating with Language Technology Centre (London), the translation and language technology specialist, as well as Infoworld Srl (Milan), the genesisWorld sales partner for Italy, and the systems house New Emphasis (Greece).
  Author: Tim Baker - Date: December 29, 2003



• SteelEye now provides premium 24x7 online help desk service supporting LifeKeeper for Linux customers
  SteelEye Technology Inc., a leading provider of reliability platforms for Linux-based applications, announced today a new service that gives LifeKeeper for Linux customers 24x7 help desk support service as part of its premium support program Customers now have around the clock access to a dedicated support team of LifeKeeper specialists via email or through a toll free telephone number. The service will assist customers during the installation, configuration, and administration of LifeKeeper for Linux and Application Recovery Kits in the Linux environment.
  Author: Liz Peters - Date: July 20, 2005



• TeamHeadquarters enables companies to manage both planned and unplanned activities in one application
  Entry Software Corporation closes-the-loop. Effective September 2003, TeamHeadquarters, Entry Software Corporation's collaborative project management software, will enhance project management capabilities across the board. Within the TeamHeadquarters product, Entry has recently integrated a comprehensive helpdesk component, enabling customers to manage both planned and unplanned activities in one seamless environment.
  Author: Tim Baker - Date: July 24, 2005