Software - Archives

• Solar Software announces release of Vocal Help Desk
  Solar Software has announced the availability of Vocal Help Desk, a Windows network password reset and account management solution. Vocal Help Desk, which is powered by Microsoft Speech Server 2004, is the first product in Solar’s Vocal Management Console product line.
  Author: Tyrel Ciello - Date: April 26, 2004



• Kemma Software launches BridgeTrak 4.0
  Kemma Software, a leading provider of help desk, customer relationship management (CRM), and issue tracking software, announced the immediate release of BridgeTrak 4.0, a comprehensive software solution for companies with or without a formal help desk or IT department. In addition to this core tracking application, BridgeTrak 4.0 includes software components BridgeAudit, BridgeWeb, and BridgeSearch to provide PC auditing, Web-enablement, and powerful search capabilities.
  Author: Liz Peters - Date: December 29, 2003



• Netopia’s web platform to complement Siebel eBusiness applications
  Netopia, Inc, a market leader in providing broadband gateways and web platform software designed for small, medium and distributed enterprises, today announced that it has joined the Siebel Alliance Program as a Software Partner. Siebel Systems is the world’s leading provider of eBusiness applications software. As a result of this partnership, Siebel’s eBusiness customers will be able to leverage the functionality of eCare, Netopia’s best-of-breed, remote, problem resolution application.
  Author: Liz Peters - Date: December 29, 2003



• Network Associates enhances Magic Service Desk with password management functionality
  Network Associates, the leading provider of intrusion prevention solutions, today announced that it has partnered with M-Tech Information Technology, Inc, the leading provider of identity management solutions. Through this partnership, Magic Solutions customers will be offered M-Tech's P-Synch product, an integrated password management solution for the Magic Service Desk platform to enable customers to automatically reset outdated or forgotten passwords and reduce calls to the service desk.
  Author: Liz Peters - Date: December 29, 2003



• New 4.0 version of the web+center help desk from internet software sciences
  Internet Software Science, a pioneer in ALL Web+Based Help Desk/Customer Relationship Management applications, has announced the release of a major new 4.0 Version This new release includes many new features such integrated customer surveys that places this product into a league by itself by offering extensive Help Desk functionality and very competitive prices.
  Author: Liz Peters - Date: July 10, 2005



• AIM helpdesk gets new functionality
  Applied Innovation Management announced today the availability of the new Auto-Discovery Module, bringing added functionality to its suite of IT tracking and CRM software products.
  Author: Tim Baker - Date: June 28, 2005



• Cobblesoft releases upgrade to helpdesk software
  CobbleSoft International Ltd., developers of COIGN, a global helpdesk and service management software solution, today announced the release of the COIGN Corporate Edition Version 1.50. COIGN rapidly enables enterprise-wide support by leveraging the accessibility of the Internet with the power of Oracle Corporation’s database products.
  Author: Tim Baker - Date: December 23, 2003



• Computer Admin Pro helps keep your IT department in the know
  CG Software has released Computer Admin Pro, a program for Windows or Macintosh that tracks all information for your help desk and computer asset management needs.
  Author: Tim Baker - Date: December 23, 2003



• Dr Pepper-Seven Up Inc. improves help desk efficiencies with Altiris Deployment Solution and Valerent Services
  Altiris, Inc.,a leader in systems management solutions that reduce the total cost of owning information technology, today announced Dr Pepper/Seven Up, Inc reports a 45 percent increase on first-call, help desk ticket resolution through services provided by Valerent™, Inc., an Altiris Business Partner™ and certified managed service provider. Using Altiris® Deployment Solution™, Valerent significantly increases the efficiency of IT problem resolution for 1,500 Dr Pepper/Seven Up end users located in Plano, Texas and St. Louis, Missouri.
  Author: Tim Baker - Date: December 23, 2003



• Kemma Software launches customer access module
  Kemma Software™, a leading provider of help desk software, announced today the launch of the new web-based Customer Access Module. This Module integrates with BridgeTrak™, the company's issue tracking software, to provide end-users access to the help desk from any standard Web browser. This cost-effective approach allows the centralization of support operations without requiring a major investment. End-users can access BridgeWeb and the Customer Access Module from any Internet ready computer (PC, Mac) using a standard web browser.
  Author: Tim Baker - Date: July 3, 2005



• YellowFish Software reveals greater help desk efficiencies with new version of web-based incident management software
  YellowFish Software, a leading provider of helpdesk software for the IT incident management market, today released RevelationT Helpdesk 3.1, the newest version of its Web-based, Revelation Help Desk software package.
  Author: Tim Baker - Date: August 10, 2005