Procedures - Archives
- Hosted Version of UniPress Software’s FootPrints for eService Provides Crossroads With Turn-Key, Multi-Channel Call Center Automation
UniPress Software, Inc., a leading provider of web-based service desk automation software, today announced that Crossroads Customer Solutions LP has selected the hosted version of FootPrints for eService to centrally track and manage its customer service operations, which accommodate more than 25,000 requests each month. Crossroads, a leading provider of outsourced call center services to the travel and hospitality industries, is using FootPrints for eService to quickly deploy a turn-key, multi-channel customer service desk without the upfront and continuous infrastructure costs associated with such a system.
Author: Dan Kork - Date: August 28, 2005
- Popular Web+Center Help Desk Product now supports Linux platform
Internet Software Sciences has announced the availability their suite of Web+Center products now operational under Linux. This is version 4.5 which formerly was only available under certain Windows-based operating systems. It has been re-engineered to now operate under Linux with the same set of features that were previously only available under Windows.
Author: Raymond Herring - Date: August 31, 2005
- UniPress Software Announces Record Sales Growth for FootPrints Product Line in First Quarter
UniPress Software, Inc., a leading provider of web-based service desk automation software, today announced the strongest fiscal quarter to date for its award-winning FootPrints product line. In the first quarter of 2004, the company broke sales records, and added many new customers.
Author: Amy Imann - Date: April 26, 2004
- Higher education focuses on real-time communication services for remote access and IT help desk support
Expertcity Inc, the leading provider of Web-based communication services, will present and demonstrate next-generation technologies for remote-access, collaboration and library reference desk support.
Author: Tim Baker - Date: August 21, 2005
- MetaQuest Software expands web-based bug tracking to cover external support
MetaQuest Software Inc. announced today the immediate availability of a new version of its bug tracking solution, Census 5.5.
Author: Tim Baker - Date: August 24, 2005
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