Outsourced - Archives

• Product of the Year Award by Technology Marketing Corporation
  Applied Innovation Management, Inc. announced today that Technology Marketing Corporation's Customer Inter@action Solutions magazine has named its HelpDesk Expert for Customer Service 7.0 as a Product of the Year Award winner for 2003.
  Author: Tyrel Ciello - Date: April 26, 2004



• E-Help Desk achieves Entrust Ready status
  OTG, an international provider of voice biometrics-based security solutions, announced its E-Help Desk™ version 3.1 automated help desk solution has achieved Entrust Ready™ status. The Entrust Ready designation has been awarded by Entrust Limited and refers to products and services that have been reviewed for compatibility and interoperability with Entrust Authority? Security Manager 7.0 software.
  Author: Liz Peters - Date: December 29, 2003



• Mercury Interactive announces the Mercury Business Availability Center
  Today, Mercury Interactive Corporation, the global leader in business technology optimization, announced the Mercury Business Availability Center, an integrated set of application management software, services and best practices that enable IT teams to manage in-production applications for maximum business results. The Business Availability Center consolidates key IT activities including business process and end-user management, service level management, and customer impact assessment to increase the availability and performance of strategic software applications.
  Author: Liz Peters - Date: December 29, 2003



• PeopleSoft to deliver industry's first integrated HR HelpDesk Solution
  PeopleSoft Inc. today announced PeopleSoft HelpDesk for Human Resources, the first pure Internet HR service solution to integrate Human Capital Management and Customer Relationship Management solutions. The new solution will combine HR specialist productivity tools, and workforce self-service and problem resolution capabilities to enable organizations to rapidly resolve employee HR inquiries and issues. By integrating PeopleSoft's HCM and CRM solutions, PeopleSoft HelpDesk for Human Resources will improve the effectiveness of employee services while driving down operational costs.
  Author: Liz Peters - Date: December 29, 2003



• Blackwell Consulting services expands help-desk capabilities
  Information technology and management consulting firm, Blackwell Consulting Services today announced it is expanding its capabilities to include help-desk and call center support. FrontRange Solutions, a global market leader in relationship solutions, will provide Blackwell with these capabilities through a global solutions partner agreement signed this month.
  Author: Tim Baker - Date: December 23, 2003