News - Archives

• UniPress Software to Host Its First Annual FootPrints User Conference
  UniPress Software, Inc., a leading provider of web-based service desk automation software, today announced that it will hold its first annual users conference this fall for customers of its award-winning FootPrints line of web-based service desk solutions.
  Author: Dan Kork - Date: April 26, 2004



• GWI software renews commitment to Help Desk Institute
  GWI Software, a leading provider of web-based help desk and customer support solutions, today announced their renewed commitment to the Help Desk Institute, the global leader for the support industry and the world's largest membership association for service and support professionals by providing free six-month Gold memberships to all new customers, and two-month Silver memberships to prospects who view a demo.
  Author: Tim Baker - Date: August 17, 2005



• Control-F1 signs OEM licensing agreement with UniPress
  Control-F1, the eSupport software company, announced an OEM Licensing Agreement with UniPress Software, Inc., a developer and provider of award-winning web-based software for the high-growth helpdesk and issue tracking industry.
  Author: Tim Baker - Date: December 29, 2003



• Michelin outsources its in-house IT support services in Spain to Steria
  Michelin, the world's leading tyre manufacturer, has outsourced the whole of its on-site Help Desk and support services in Spain to Steria, European IT services global operator. Steria's offer included setting up a single remote contact point for all Michelin's Spanish users.
  Author: Liz Peters - Date: December 29, 2003



• Network crime hampers the help desk
  Misuse of personal email is the biggest headache for almost 50% of IT managers, according to research commissioned by Touchpaper, the IT service management software vendor.
  Author: Tim Baker - Date: December 29, 2003



• NEXVU Technologies poised to help Mid-Tier and Enterprise companies improve application performance management
  IT professionals today have the tools to show that their network applications are operating, but they don't always know how effectively those applications are running. That can translate into lost business, or worse yet, an emergency about to happen. Schaumburg, Ill.based NEXVUT Technologies is poised to change that situation. NEXVU's application performance management solution provides insight that enables organizations to improve service, reduce costs and minimize risk of their computing environments through the continuous real-time monitoring of application performance, availability and end-user experience.
  Author: Liz Peters - Date: December 29, 2003