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• Selecting a Hosted Support Solution, East Carolina University Implements Their Robust Parature Solution in Two Weeks
  Parature, the leader in online support software, today announced East Carolina University, a public university serving 22,000+ students, has selected Parature as its support interface for their mission critical Blackboard application.
  Author: Amy Imann - Date: April 26, 2004



• C3i standardizes on Siebel eBusiness applications
  Siebel Systems Inc,the world's leading provider of eBusiness applications software, today announced that C3i, the market leader in customer relationship management (CRM) services for the life sciences industry, has standardized its customer support and services operations on Siebel eBusiness Applications. C3i is using Siebel Sales and deploying Siebel Field Service to gain efficiencies and provide superior service to its growing base of clients.
  Author: Liz Peters - Date: December 29, 2003



• C3i, Inc. selected to provide help desk, roll-out, asset management and hardware services to Novo Nordisk's Sales Representatives in the US
  C3i, Inc., a leading provider of eBusiness services for the life sciences industry will support Novo Nordisk's new customer relationship management environment, which replaces a legacy sales automation system with Siebel ePharma 2000. Novo Nordisk is the United States affiliate of Denmark-based Novo Nordisk A/S, a leader worldwide in diabetes care.
  Author: Liz Peters - Date: December 29, 2003



• Company Expands 18 Year Client Relationship to New HUD Office
  McDonald Bradley Inc, a rapidly-growing information technology solutions provider to the government marketplace, today announced the Department of Housing and Urban Development (HUD) has awarded the Company two separate contracts in the Office of Multi-Family Housing with a combined value of $4.1 million. Both awards were made during the first quarter.
  Author: Liz Peters - Date: December 29, 2003



• AIM becomes first CRM vendor to deliver on promise, power of new voice-automation standard
  Applied Innovation Management, Inc., the leading independent developer of Web-based CRM and IT-tracking software solutions, today announced that HelpDesk Expert for Customer Service, its 100% Web-based CRM solution, has become the first help desk system to deliver a powerful suite of voice-automation capabilities based on VoiceXML, the industry standard for creating voice-user telephony applications. AIM reached this milestone by integrating the newly rearchitected LIZ Systems, AIM's state-of-the-art computer telephony solution, into the HelpDesk Expert for Customer Service platform.
  Author: Tim Baker - Date: December 23, 2003



• Altiris eXpres connector for Remedy Help Desk provides best-of-breed client management integration with widely used IT service management software
  Altiris Inc.,a leader in systems management solutions that reduce the total cost of owning information technology, today announced the Altiris eXpress™ Connector for Remedy Help Desk. The connector provides IT workers with access to the award-winning IT management functions of Altiris® software from the Remedy Help Desk console, a widely used IT service management solution. The resulting combination expedites problem resolution and increases help desk worker efficiency.
  Author: Tim Baker - Date: December 23, 2003



• Applied innovation management's helpdesk expert for IT support software wins CRM excellence award
  The editors of Customer Inter@ction Solutions magazine have honored Applied Innovation Management, Inc., a leading producer of Web-based help-desk and issue-management software solutions, with their 2002 CRM Excellence Award for AIM's HelpDesk Expert for IT Support software. AIM's HelpDesk Expert for IT Support software is a 100% Web-based solution for tracking and resolving IT-based customer service issues.
  Author: Tim Baker - Date: December 23, 2003



• Blue Ocean software wins readers choice award for best helpdesk software
  Blue Ocean Software, Inc. today announced that Track-It! Help Desk Software was selected a winner in the Business Applications category of the Windows & .Net Magazine Readers Choice Awards.
  Author: Tim Baker - Date: December 23, 2003



• OTG Voice Biometrics automated help desk application awarded entrust ready designation
  OTG announced its E-Help Desk v2.1 automated help desk application has achieved the Entrust Ready designation. E-Help Desk uses voice verification technology to enable users to easily and securely recover their Entrust profile over the telephone without live assistance from help desk personnel. Profile recovery is performed in the event a password is forgotten or a profile is lost.
  Author: Tim Baker - Date: December 23, 2003