Buyers Guide - Archives

• Powerful Solution to Deliver Immediate and Personalized Service to Internal and External Customers
  UniPress Software, Inc., a leading provider of web-based service desk automation software, today announced its FootPrints product line offers a broad range of advanced email management functionality to accelerate and streamline service and support-related communications with internal and external customers.
  Author: Richard Zelnik - Date: September 4, 2005



• UniPress Expands FootPrints Service Desk Product Line with New Software Distribution Tool
  UniPress Software, Inc., a leading provider of web-based service desk automation software, today announced the immediate availability of FootPrints® Software Deployment, a full software packaging and distribution add-on module to FootPrints, the company’s flagship line of web-based service desk solutions.
  Author: Tyrel Ciello - Date: September 7, 2005



• UniPress Software Partners with DEMA Education to Offer Help Desk Training and Certification Programs
  UniPress Software, Inc., a leading provider of web-based service desk automation software, today announced a partnership with DEMA Education to offer industry certified help desk training and education programs. Designed for service and support professionals, including help desk managers, agents, customer service representatives, and technicians, UniPress will offer four courses that include certified curriculum from the Help Desk Institute and industry-backed best practices. Each of the four courses presented by DEMA Education offer methods, skills, and knowledge to help organizations improve all aspects of their service and support operations.
  Author: Richard Zelnik - Date: April 26, 2004



• Borderwave Software announces the latest release of its highly acclaimed defect-tracking product
  With its powerful SQL Server back end, and its rich HTML user interface, Advanced Defect Tracking Web Edition 4.0 is the best choice for an enterprise wide defect tracking solution. Advanced Defect Tracking Web Edition is designed for software companies to simplify their feature development, bug tracking, and helpdesk support. This software allows tracking of suggestions, features and defects by product, version, customer etc. Once defects, incidents or features are entered, real-time reports can be generated by employee, or by product and version to quickly determine what has or has not been resolved/fixed.
  Author: Tim Baker - Date: August 14, 2005



• HP and SAP deepen collaboration to support large enterprises
  HP and SAP AG announced a Memorandum of Understanding aimed at deepening their collaboration to help large enterprises lower the total cost of IT operations.
  Author: Liz Peters - Date: December 29, 2003



• Incit Technology and Fujitsu launch SystemWalker in UK
  UK Systems Management software specialist, Incit Technology Ltd, in conjunction with Fujitsu Systems Europe, today announced that the Far East’s No 1 systems management suite, SystemWalker, is now available in the UK. Incit Technology will act as a partner to Fujitsu in selling and implementing SystemWalker.
  Author: Liz Peters - Date: December 29, 2003



• Iverson Financial Systems introduces comprehensive line of Outsourcing Services
  Iverson Financial Systems Inc,the premier provider of market data management services to Wall Street’s top firms, today announced the debut of Iverson Outsourcing Services, a comprehensive line of data management staffing services manned by Iverson’s experienced data quality experts and designed to support investment firms with their most pressing internal data management challenges. Unlike alternatives, Iverson’s services are designed to work with clients’ existing systems, overseeing incumbent data streams – requiring no additional investment in new technology or data sources. This approach minimizes the immediate costs and effort of reducing data problems.
  Author: Liz Peters - Date: December 29, 2003



• Spectrum Research announces new feature-packed, low cost, on-line help desk system
  A help desk system designed for use by companies large and small who want powerful features at an economical price has been announced by Spectrum Research of Nashville, Tennessee.
  Author: Liz Peters - Date: July 17, 2005



• GWI software expands help desk offerings
  GWI Software today announced the release of two new versions of its award winning c.Support help desk application. New versions for both the Lotus Domino and the Microsoft Windows Server platforms each incorporate a broad set of functions designed to streamline help desk operations and management. “While many software vendors have slowed their release schedule during these challenging times, we have invested heavily in research and development in order to advance our products and deliver greater value to our customers.” said Daren Nelson, CEO of GWI Software.
  Author: Tim Baker - Date: June 30, 2005



• UniPress software adds advanced spam filters
  UniPress Software, Inc., a leading provider of web-based service desk automation software, today announced that its’ award-winning FootPrints® product now features support for SpamAssassin™, one of the most advanced anti-spam protection solutions. This new, enhanced spam elimination capability enables organizations using the FootPrints web-based service desk solution to control the influx of inbound spam that can slow help desks and call center operations, bog down workflow, and negatively impact service levels and response times.
  Author: Tim Baker - Date: July 31, 2005