Application - Archives

• Courion delivers IVR-based password reset out-of-the-box
  Courion Corporation, the leading provider of self-service password management solutions, announced today PasswordCourier IVR. This latest release by Courion extends PasswordCourier to enable IT end users to reset their passwords via a touch tone phone if they have forgotten their passwords or have locked themselves out of their computer systems, networks and applications.
  Author: Liz Peters - Date: December 29, 2003



• Free IT help-desk and advisory services for business launched
  The Commerce, Industry and Technology Bureau, the Information Technology Services Department and the Hong Kong Computer Society have joined hands to launch "IT Easy Link for Businesses", providing free IT help-desk and face-to-face advisory services for companies.
  Author: Liz Peters - Date: December 29, 2003



• Uses of the Mobile View v 0.4
  Support and Help Desk; Corporations that provide their employees as well as their representatives with mobile support, in order to remotely manage mobile devices they use Mobile View. Security features such as user profiles, data encryption and audit logging provide secured access to remote control mobile devices. Artificial color reduction feature is commonly used when controlling devices over slow connections (e.g. GPRS or modem connections).
  Author: Tim Baker - Date: August 3, 2005



• Web-based issue tracking and help desk program interfaces to customer data
  IssueTrak released a new version of their Web-based help desk and tracking program today.
  Author: Liz Peters - Date: August 7, 2005



• Critical Path software drives down helpdesk costs in enterprises and Governments
  Critical Path Inc.,a global leader in digital communications software and services, today announced a new version of its identity management software that enables enterprises and government agencies to slash a wide range of helpdesk costs. With the latest Critical Path™ Meta-Directory Server, organizations can automate many of the expensive, manual processes associated with setting up, maintaining and revoking access to the breadth of applications and information systems required in today's business environments. Key business solutions that the software enables include centralized password synchronization, whitepages directories for distributed organizations and automated provisioning. This release also adds support for the HP-UX server operating system.
  Author: Tim Baker - Date: December 23, 2003



• Durham CC Education ITSS selects Gemini Help Desk to support over 400 schools
  The Information and Technical Support Service (ITSS) within the Education Department of Durham County Council is implementing the Gemini Help Desk system to help streamline its operations and improve the IT support service that it provides to over 400 schools in Durham, Darlington and Hartlepool.
  Author: Tim Baker - Date: December 23, 2003