RTI SOFTWARE AND HELP DESK NOW OFFER NEW BPO SOLUTION- INITIATE MEMOREX CONSUMER ELECTRONICS SERVICE REQUIREMENTS

RTI Software, Inc. and Help Desk NOW, Inc, have combined their applications and services to provide Total Source service in HDN's call centers. Utilizing RTI's CustomerFirst Enterprise Suite, HDN and RTI are offering a Business Process Outsourcing solution that utilizes HDN's Canadian Call Centers and RTI's Help Desk, Problem Resolution, and Sales and Marketing automation applications. Memcorp, Inc, the exclusive developer and marketer for Memorex Consumer Electronics chose Help Desk NOW and RTI as its solution providers.

We recognize the importance of maintaining a high quality relationship with our consumers and through Help Desk NOW's experience and full service approach to customer support, we feel confident that we can continue to deliver a customer delight experience, said Sean Smith, Memorex's Marketing Director.

Help Desk NOW and RTI Software have developed a customized customer service solution that will provide their clients the highest levels of quality and satisfaction in customer care. Help Desk NOW will provide Tier 1 Customer service support for Memcorp Inc. from its Grand Falls-Windsor call center in Newfoundland, Canada. HDN is excited to play a role in the delivery of a positive customer experience created by Memcorp Inc., stated Mike Riek, President of Help Desk NOW, Inc.

Our unique relationship and our ability to rapidly deploy a powerful Business Process Outsource solution, gives RTI and HDN a significant position in the marketplace to offshore alternatives, stated Michael Mallen, Executive Vice President of RTI.

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