Primus Knowledge Solutions to Jointly Present with Legato Software at Help Desk Institute’s 2004 Annual Conference & Expo

Primus Knowledge Solutions, Inc. today announced that the company will jointly present with its customer, Legato Software, a division of EMC., at the Help Desk Institute’s 2004 Annual Conference & Expo, in Orlando, Fla.

Primus’ chief technology officer, Charlie Isaacs, will co-present Capture in the Workflow: It Really Works with Lynn Llewellyn, manager of knowledge practices at Legato. According to the Consortium for Service Innovation, capture in workflow is one of the fundamental practices in knowledge-centered support that drives efficiency; it is also one of the hardest to implement. Primus has mastered this practice, and its software helps companies successfully capture knowledge in the workflow.

Capture in the Workflow: It Really Works will be held on April 20 and will discuss Legato’s call center organization, and its successful experience with KCS practices. Following the presentation, Isaacs will demonstrate the robust Primus Knowledge Suite as part of the product showcase session.

Earlier this year, Primus, a pioneer developer of software solutions that support the KCS methodology, announced that the company is certified to offer KCS training by HDI and the Consortium for Service Innovation.

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