April 26, 2004

By: Tyrel Ciello
Website: http://www.help-desk-software-n-application.com

Product of the Year Award by Technology Marketing Corporation

Applied Innovation Management, Inc. announced today that Technology Marketing Corporation's Customer Inter@action Solutions magazine has named its HelpDesk Expert for Customer Service 7.0 as a Product of the Year Award winner for 2003.

AIM's HelpDesk Expert for Customer Service 7.0 software solution is a clear leader in the customer-facing CRM sector, said Nadji Tehrani, chairman of TMC and founder of Customer Inter@action Solutions. We're proud to reward AIM's hard work and innovation with a Product of the Year Award for 2003.

The magazine's editors selected AIM's HelpDesk Expert for Customer Service because it has gone the extra mile to help improve both the customer experience and the ROI for the companies using it, said Customer Inter@action Solutions Group Editor-In-Chief, Rich Tehrani. Each year, Customer Inter@action Solutions magazine bestows its Product Of The Year Awards on companies that demonstrate the crème de la crème of technological advancements and application refinements.

This award validates the enhancements we've made to HelpDesk Expert for Customer Service 7.0, our market-leading CRM solution, said Alex Damra, founder, president and CEO of AIM. In addition to becoming the first help desk system to deliver voice-automation capabilities based on VoiceXML, the industry standard for creating voice-user telephony applications, HelpDesk Expert for Customer Service 7.0 offers help desk professionals the most comprehensive list of standard features they can find in an enterprise-class CRM application.

Choosing the winners was a difficult process, added Tehrani. The editorial team spent many hours studying the applications we received from vendors, as well as looking through materials they collected on their own during the past year.

About The Author:

Tyrel Ciello is a successful author and regular contributor to http://www.help-desk-software-n-application.com.  Help desk software - Learn everything you need to know about helpdesk from your own computer!