September 07, 2005

By: Tyrel Ciello
Website: http://www.help-desk-software-n-application.com

UniPress Expands FootPrints Service Desk Product Line with New Software Distribution Tool

UniPress Software, Inc., a leading provider of web-based service desk automation software, today announced the immediate availability of FootPrints® Software Deployment, a full software packaging and distribution add-on module to FootPrints, the company’s flagship line of web-based service desk solutions.

This new capability is designed to help organizations simplify the process of delivering and installing software and updates across internal networks and the Internet. It enables help desk personnel to proactively manage critical software updates to local and remote users, improve responsiveness, and accelerate customer problem resolution.

FootPrints Software Deployment includes a broad range of features and functionality, such as a software packager and Microsoft Windows installer/uninstaller, drag and drop installation capabilities, self-healing configurations, a unique conflict-checking utility, comprehensive reporting, and support for PCs, laptops, and servers located across mixed environments.

Utilizing New Boundary Technologies’ Prism Deploy, FootPrints Software Deployment now enables organizations to leverage their support and help desk operations to optimize IT resources and implement a proactive strategy that focuses on preventative maintenance – eliminating potential technical issues before they occur. Additionally, help desk personnel can troubleshoot technical issues and distribute software patches and version upgrades to users located anywhere, whenever necessary. The add-on module also offers a broad range of scheduling and deployment features to manage IT resources on an on-going basis.

Help desk technicians are challenged with supporting constantly changing IT infrastructures, explained Mark Krieger, President of UniPress Software. By adding software distribution to FootPrints, employees, groups, and departments can be consistently updated, improving the overall health of their IT infrastructure and helping to avoid costly problems before they occur. This reduces help desk volume and frees up resources that can be used to address other priorities.

About The Author:

Tyrel Ciello is a successful author and regular contributor to http://www.help-desk-software-n-application.com.  Help desk software - Learn everything you need to know about helpdesk from your own computer!