April 26, 2004

By: Richard Zelnik
Website: http://www.help-desk-software-n-application.com

UniPress Software Partners with DEMA Education to Offer Help Desk Training and Certification Programs

UniPress Software, Inc., a leading provider of web-based service desk automation software, today announced a partnership with DEMA Education to offer industry certified help desk training and education programs. Designed for service and support professionals, including help desk managers, agents, customer service representatives, and technicians, UniPress will offer four courses that include certified curriculum from the Help Desk Institute and industry-backed best practices. Each of the four courses presented by DEMA Education offer methods, skills, and knowledge to help organizations improve all aspects of their service and support operations.

These courses combine established curriculum, real world perspectives, unique interactive exercises, and discussion opportunities that expose students to proven best practices and provide a learning experience not readily available elsewhere, states Eric Rabinowitz, DEMA Education CEO. And the opportunity to see how a world-class service desk management system like FootPrints supports these best practices adds further value for current and prospective UniPress Software customers.

By choosing the Help Desk Training curriculum offered by UniPress, attendees receive courses led by the specific individuals responsible for establishing the Help Desk Institute certification standards and related course material. Beyond the valuable content, these UniPress courses offer an informative and engaging learning environment based on unique interactive sessions and dynamic student exercises. At the end of each course, measurement tools are used to assess if students have met their pre-set goals.

UniPress is offering four DEMA Education-led courses, including Help Desk Analyst, Help Desk Manager, Service Level Management, and Understanding Performance Metrics. The HDA and HDM courses have been certified by the Help Desk Institute and will be delivered in partnership with DEMA Education. These courses prepare attendees to take the Help Desk Institute’s HDA or HDM certification examination, and HDI members qualify for a $100 discount off the UniPress list price for these two courses. The Service Level Management and Understanding Performance Metrics courses, developed by DEMA partners with highly regarded training and consulting reputations, will benefit individuals with current or near-term supervisory or management responsibilities.

The combination of the Help Desk Institute’s HDA and HDM curriculum and UniPress Software’s FootPrints solution offers support organizations of all sizes the ability to present a highly professional and consistent image to their internal and external users, said Judy Benda, HDI’s Executive Director of Training.

We partnered with DEMA Education to offer service and support professionals, at all levels, a broad range of courses to help optimize their existing internal and external support operations, explained Mark Krieger, President of UniPress Software. The added benefit is that the curriculum can be easily supported by our FootPrints product line, which offers one of the most flexible service desk environments to automate existing processes to continuously improve the overall customer experience.

About The Author:

Richard Zelnik is a successful author and regular contributor to http://www.help-desk-software-n-application.com.  Help desk software - Learn everything you need to know about helpdesk from your own computer!