April 26, 2004

By: Dan Kork
Website: http://www.help-desk-software-n-application.com

UniPress Software to Host Its First Annual FootPrints User Conference

UniPress Software, Inc., a leading provider of web-based service desk automation software, today announced that it will hold its first annual users conference this fall for customers of its award-winning FootPrints line of web-based service desk solutions.

The event will provide the company’s nearly 2,000 customers with an interactive forum to learn and exchange best practices, technologies, and real-world deployments of FootPrints products and optimize their service desk operations. It will be held September 27 through October 1 in Las Vegas, and will feature two components: the 2004 FootPrints User Conference and a Help Desk Institute-Certified Training Course for help desk managers.

The first component, the 2004 FootPrints User Conference, is specifically designed for managers, agents, and administrators involved with help desk and customer service operations within their respective organizations. At the conference, they will learn how to improve their skills, optimize their investment in FootPrints service desk tools, and gain exposure to new FootPrints products and services to help deliver world-class service and support.

Most importantly, they will be able to interact directly with other FootPrints customers, peers, and industry experts to exchange ideas and discover new techniques. This experience will help attendees maximize the business value of their web-based service desk, addressing their specific business requirements and today’s 24/7 climate that requires a multi-channel approach to manage customer interactions and expectations.

The second component is a three-day skills development course for help desk managers, the Help Desk Institute’s Help Desk Manager Course. This course will be delivered by DEMA Education, an HDI Certified Training Partner and a UniPress Partner. The HDI Help Desk Manager Course is designed to provide help desk managers with the knowledge necessary to successfully master strategic and tactical aspects of support center management and to prepare them for the HDI certification test.

UniPress Software has realized strong momentum with its FootPrints line of web-based service desk solutions, as exemplified by its growing base of nearly 2,000 customers. The FootPrints product line provides organizations with a powerful system to automate all aspects of help desk and customer service operation. Its flexibility provides the capability to track and manage other business processes, such as change management and workflow management. These features and functionality will be showcased in the agenda throughout the event.

The 2004 FootPrints Users Conference will feature keynote presentations from Mark Krieger, President of UniPress Software, John Ragsdale, Principal Analyst for Enterprise Applications at Forrester Research whose area of expertise is in selecting and implementing CRM applications, and Eric Rabinowitz, President of DEMA Education.

This event will bring FootPrints customers from around the world together to share their experiences and learn how to enhance and optimize their current service and support operations,” said Mark Krieger. It will offer participants a range of ideas and perspectives on how the system can be extended to manage all types of service and support initiatives, as well as other request-oriented business processes.

About The Author:

Dan Kork is a successful author and regular contributor to http://www.help-desk-software-n-application.com.  Help desk software - Learn everything you need to know about helpdesk from your own computer!