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April 26, 2004 By: Amy Imann UniPress Software Announces Record Sales Growth for FootPrints Product Line in First Quarter
UniPress Software, Inc., a leading provider of web-based service desk automation software, today announced the strongest fiscal quarter to date for its award-winning FootPrints product line. In the first quarter of 2004, the company broke sales records, and added many new customers. UniPress attributes this growth in the help desk and customer support automation markets, to increasing sales of its flagship FootPrints web-based service desk software as well as the launch of its FootPrints for eService solution, and its new FootPrints Hosting Service. In the first quarter of 2004 ending in March, UniPress had three consecutive record sales months, and is closing in on securing its 2,000th customer milestone in second quarter 2004. UniPress launched its first FootPrints software product in 1996. Since then, FootPrints web-based service desk software has evolved into a comprehensive product line that offers organizations of all sizes the ability to automate their help desk and customer service operations, reduce support costs, and control all aspects of the problem-resolution lifecycle. Organizations are expanding their use of FootPrints tools to streamline a range of business processes and workflow, including centralized management of requests from multiple channels, email management, asset management, change management, and best practices for support. The FootPrints product line continues to capture market share because it is powerful, affordable, fully customizable, extremely easy-to-use, flexible for multiple functions, and is typically up and running within days – without requiring costly training, consulting, and programming. New customers of the FootPrints product line in the first quarter of 2004 include Wells Fargo Bank, The Home Depot-at Home Services, Hunter Fans, University of Alabama at Birmingham, Cell Genesys, Inc., ConAgra Foods Retail Products, Home Trust Bank, INVISION, Inc., Nordic Superconductor Technologies, South Windsor School District, the State of Maine, Synnex Information Technologies, Webmedx, Inc., BISYS, Metrologic Instruments, Inc., Purdue University – West Lafayette, The Salk Institute, US Department of Commerce, Farmers Insurance Group FCU, and Silicon Image. The FootPrints product line is widely used across a range of industries and market sectors. In addition to the United States and Canada, FootPrints is widely distributed throughout Europe, Japan, Mexico, Latin America, China, Hong Kong, Australia, New Zealand, and South Africa through a network of strategic partners. FootPrints technology offers organizations an extremely flexible system to automate a broad range of business-critical help desk and customer service operations, explained Mark Krieger, President of UniPress Software. This past quarter’s record growth reinforces the tangible value the software offers organizations across a range of industries. We continue to improve the product line, adding features and functionality without compromising our signature ease-of-use and affordability – the two key factors driving the demand for FootPrints in North America and around the world.
About
The Author:
Amy Imann is a successful author and regular contributor to http://www.help-desk-software-n-application.com.
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