August 21, 2005

By: Tim Baker
Website: http://www.help-desk-software-n-application.com

Higher education focuses on real-time communication services for remote access and IT help desk support

Dr. Klaus Schauser, founder and CTO of Expertcity, and Khawer Masood, senior analyst at George Washington University, will discuss the reasons why faculty and IT support staff are using GoToMyPC and DesktopStreaming to gain secure remote access to their network applications from any Internet-connected PC in the world.

"For teaching, traveling and working from home, I needed secure remote access to the distributed university environment," states Schauser. "I wanted a technology that used the Internet as a communication platform so location would not matter. However, existing solutions did not allow me to collaborate with my students in real time from remote locations without serious compromises. In response, two of my doctoral students and I developed a solution that enables secure remote access to the host PC from any Web-based computer in the world. This technology is used in both GoToMyPC and DesktopStreaming communication services," adds Schauser.

At George Washington University, Khawer Masood reports that DesktopStreaming is saving his IT team significant time and resources. "We use DesktopStreaming to provide remote support to all our PCs. Because DesktopStreaming does not require software to be pre-installed on the client PC, we were saved from installing software on more than 10,000 computers. To engage in a session, our clients, including students, professors and administrators, simply submit a Web form through a portal, and within a few seconds we are able to assist them as if we were standing right next to them," says Masood.

GoToMyPC and DesktopStreaming are hosted application services that enable secure browser-based access to any Internet-connected Windows PC, providing real-time remote access and communication. In use on campus, at government agencies and Fortune 500 companies around the world, GoToMyPC and DesktopStreaming enable remote access, collaboration and customer support via the Internet.

About The Author:

Tim Baker is a successful author and regular contributor to http://www.help-desk-software-n-application.com.  Help desk software - Learn everything you need to know about helpdesk from your own computer!