August 24, 2005

By: Tim Baker
Website: http://www.help-desk-software-n-application.com

MetaQuest Software expands web-based bug tracking to cover external support

Census 5.5 includes new project templates for tracking customer support calls and weekly timesheets. The new Census project templates for call tracking include customizable, role-based workflow, reporting powered by Crystal Reports, and the ability to combine call tracking and defect tracking in a single database.

Census provides Web-based views of projects. Each Web view is customized to meet the specific needs of a class of users. With Census, companies can provide separate views for external customers and for internal development staff. Each view is accessed through the same web-based interface. Companies can create an unlimited set of views for various roles.

Census 5.5 also includes a streamlined, Windows XP-style interface that can be easily branded by editing a single CSS style sheet. Census gives the user a Windows experience on the Web, because Census feels and behaves like a Windows application, even though it is running in a Web browser.

About The Author:

Tim Baker is a successful author and regular contributor to http://www.help-desk-software-n-application.com.  Help desk software - Learn everything you need to know about helpdesk from your own computer!