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August 14, 2005 By: Tim Baker Borderwave Software announces the latest release of its highly acclaimed defect-tracking product
New Features for the 4.0 Edition Include: Lower Total Cost of Ownership The latest version of Advanced Defect Tracking Web Edition includes a new install architecture and maintenance feature that lowers the total cost of ownership for the product. Borderwave has also been working closely with clients to provide highly technical documentation on various deployment scenarios so we can provide best practices to our new clients. Client Defect Entry Tool With the client defect entry tool, your clients can easily submit feature requests, suggestions and defects via the Internet. The client defect entry tool can be configured to display only projects that apply to the client logged in. Once the defect or suggestion is entered, the product manager is automatically notified via e-mail, so appropriate action can take place. Peer Review Peer reviews assist in managing the overall quality of an employees work. For each suggestion, feature or defect entered, a peer review can be performed and reports can be later generated to review the employee's performance. Any number of questions can be generated for the reviews, each with a rating (e.g. A rating from 1 to 10). The report will show each peer review item and give an average rating for each employee. File Attachments File attachments can help employees better understand the task at hand. When submitting a feature, suggestion or defect, any number and type of files can be attached. When the employee is ready to review the assigned task, these files can be accessed directly from the application. Custom Security Custom security allows the administrator to limit employee's interaction with the software and protect vital information. By creating security groups and assigning them to employees, administrators can limit read, modify and delete access to each view. Email Notification Email notification keep everyone informed on the status of the project. When a new defect is submitted, an email is sent to the assigned employee informing them of the entry. When a defect has been modified and/or completed, emails can be sent to any number of employees automatically, to inform them of the change. When a client submits a defect via the client defect entry tool, an email is sent to the project manager to inform them of the new entry and a confirmation email is sent back to the client letting them know there entry has been received.
About
The Author:
Tim Baker is a successful author and regular contributor to http://www.help-desk-software-n-application.com.
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