UniPress Software partners with Atinav to deliver expanded live eSupport tools

UniPress Software, Inc., a leading provider of web-based service desk automation software, today announced a strategic partnership with Atinav Inc., developers of universal Internet access and communication applications for the digital economy. Expanding the capabilities of its FootPrints(R) web-based service desk software, UniPress is integrating live eSupport tools from Atinav to enable help desk agents to troubleshoot and solve technical issues faster and increase first-level support volume.

Powered by Atinav's aveComm technology, FootPrints Live eSupport allows real-time text chat over the Internet, while the remote control feature enables customers and users to temporarily share their desktop with help desk agents to troubleshoot and resolve technical issues. Since the FootPrints Live eSupport capability is performed over the Internet, organizations can improve service and support operations without requiring personnel to travel, saving time and money.

"Through our partnership with Atinav, FootPrints' Live eSupport makes it even easier for help desk agents to quickly and effectively deliver timely, quality service to their users or customers," commented Mark Krieger, President of UniPress Software, Inc. "With the built-in remote control and web-based chat features, both customer and agent can communicate in real time. This new functionality reinforces our commitment to partner with leading organizations such as Atinav in order to provide our customers with the best technology solutions to automate their service and support operations."

"We are pleased to work with UniPress Software and help them expand the functionality of their leading FootPrints service desk software," commented James Jose, CEO of Atinav Inc. "Our aveComm technology provides a broad range of capabilities that help service and support personnel easily communicate with customers and users via the Internet, identify problems and resolve them quickly. This allows organizations to offer timely service and reduce the cost of delivering it."

In addition to the Live eSupport tool which facilitates "one-to-one" service and support, FootPrints will expand on this capability to deliver "one-to-many" capabilities. The company is working with Atinav to integrate FootPrints Advanced Collaboration and Voice over IP (VoIP), a new add-on component to FootPrints that provides powerful collaboration tools for multiple users. This tool includes advanced features such as web conferencing, voice over IP, application sharing, virtual whiteboard, and file transfer to further enhance collaboration sessions. UniPress will ship this product in October 2003. The system requires no monthly fees, with installation done at the organization's site, for complete control and security.

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