December 29, 2003

By: Tim Baker
Website: http://www.help-desk-software-n-application.com

Control-F1 signs OEM licensing agreement with UniPress

Control-F1’s eSupport solution has been integrated into UniPress’ flagship product FootPrintsÒ, which is widely used by departments within large enterprise organizations as well as small- and medium-sized businesses, to enable helpdesk, issue tracking and project management activities.

With the new FootPrints Live Support module, powered by Control-F1, customers seeking technical assistance can submit a problem ticket from within the FootPrints web interface. Support Engineers can then immediately respond to the request and initiate the eSupport session, featuring live chat, remote control and a suite of powerful diagnostic and system management tools. Once complete, a detailed log of the live support session is automatically created within the FootPrints incident record, and therefore available to the support team throughout the incident’s lifecycle.

eSupport from Control-F1 will enable technicians to diagnose and repair remote PCs, increasing their ability to service customers more quickly and more efficiently via the web. Clients will also benefit from decreased support costs and increased end-user satisfaction.

“This OEM agreement with UniPress is critical to our strategy,” said Veer Gidwaney, CEO of Control-F1. “In order to be competitive in the marketplace, companies like UniPress seek to continually providing technologies to their customers that enable them to deliver superior customer service. eSupport from Control-F1 does just that.”

Control-F1 gives companies the power to provide their customers access to technical support by clicking on a web link. An extensive set of secure Internet-based communication, diagnostic, system management and desktop sharing tools enable technicians to provide assisted technical support through a web browser.

UniPress Software, Inc. is a developer and distributor of PC and UNIX connectivity solutions and award-winning, web-based issue tracking software.

“We believe that Control-F1 is the best eSupport solution on the market,” said Mark Krieger, UniPress President and Co-Founder. “Today, eSupport is a competitive advantage. Tomorrow, it is going to be a competitive necessity. That is why it is critical for us to offer eSupport as an OEM add-on to our FootPrints solution.”

About The Author:

Tim Baker is a successful author and regular contributor to http://www.help-desk-software-n-application.com.  Help desk software - Learn everything you need to know about helpdesk from your own computer!