December 29, 2003

By: Liz Peters
Website: http://www.help-desk-software-n-application.com

C3i, Inc. selected to provide help desk, roll-out, asset management and hardware services to Novo Nordisk's Sales Representatives in the US

C3i is providing Novo Nordisk with helpdesk support, roll-out services, asset management, and hardware services. "Our sales organization relies on our customer relationship management system, it is integral to our success," observes Phil Fornecker, Novo Nordisk's vice president of Finance. "We need to migrate to Siebel ePharma as rapidly and seamlessly as possible." C3i has extensive experience transitioning organizations from legacy CRM systems to leading edge eBusiness solutions.

Technology Leadership and Track Record Also Key

C3i's deep-rooted partnership with Siebel, strong client references, solid track record supporting large pharmaceutical sales forces, and sophisticated and flexible reporting capabilities were additional factors influencing Novo Nordisk's decision. Fornecker also notes that, "C3i's investments in and progressive use of state-of-the-art technology-including digital voice recording, computer telephony integration, and Siebel eBusiness solutions such as Siebel Call Center and Siebel Field Service-impressed Novo Nordisk decision makers. "

C3i President Joel Morse is happy to provide Novo Nordisk with a solution that will maximize end-user efficiency and lead to business success. "C3i is successfully applying new technologies itself, to improve productivity and enhance service to its clients. Novo Nordisk wanted a partner that proactively anticipates issues and streamlines technology-dependent operations in a pharmaceutical sales environment. With C3i," he continues, "that's what they're getting-proactive support for all members of the sales organization, from the representative who needs on-the-spot troubleshooting assistance to the manager who needs her laptop upgraded and returned within 24 hours."

Also see; help desk software.

About The Author:

Liz Peters is a successful author and regular contributor to http://www.help-desk-software-n-application.com.  Help desk software - Learn everything you need to know about helpdesk from your own computer!