Remedy Vice President Harold Goldberg joins Help Desk Institute's Strategic Advisory Board

Remedy, a BMC Software company, and Help Desk Institute, the world's largest membership association for service and support professionals, today announced the appointment of Harold Goldberg, vice president of worldwide sales and marketing for Remedy, to the HDI Strategic Advisory Board for a one-year term. The HDI Strategic Advisory Board comprises the most prestigious grouping of the service and support industry's leading experts, Fortune 100 executives, media and analysts, vendor CEOs, and international representatives.

The mission of the board is to formulate informed recommendations on industry trends and directions, and to assist HDI in documenting and communicating these trends to its membership and the industry at large. With input from this board, HDI members and the industry at-large are better prepared to meet tomorrow's challenges, to influence and provide direction to service and support organizations, and to ensure the quality and efficient delivery of service and support.

"I'm honored to be a part of this prestigious board of industry visionaries, and welcome the opportunity to offer recommendations and help to set trends in service and support," stated Goldberg. "Customer support and satisfaction remains a cornerstone for businesses in gaining and maintaining customers, so collaborative initiatives from HDI will serve to elevate the industry as a whole."

Harold Goldberg heads worldwide sales and marketing for Remedy, a leading organization dedicated to outstanding Service Management. Formerly, Goldberg served as vice president and general manager of customer relationship management for Remedy. Goldberg has an 18-year background in the software industry with strong experience in applications and solution development for enterprise customers. Prior to Remedy, Goldberg was responsible for the Healthcare Industry Marketing group in North America at Siemens Information and Communications Networks. Prior to Siemens, he held various executive positions in the sales and marketing organizations of two technology companies in the healthcare and telecommunication industries. Goldberg earned a bachelor's degree in political science and a master's degree in international affairs from New York University.

"I am very pleased to announce Harold as the most recent addition to this board," stated Ron Muns, founder and CEO of HDI. "His valuable experience in the service management space will positively complement the expertise on our board, and we look forward to his contributions."

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