December 29, 2003

By: Liz Peters
Website: http://www.help-desk-software-n-application.com

Netopia’s web platform to complement Siebel eBusiness applications

Netopia will work with Siebel to integrate eCare with Siebel’s family of eBusiness applications. One of six Netopia Web Platform applications, eCare enables help desk and customer service staff to provide support to remote customers using Internet-enabled communications. Regardless of location, support experts can assist customers via remote desktop assistance, co-browsing, URL push, chat, and soon- voice over IP.

Siebel Systems provides an integrated family of eBusiness applications software that enable multi-channel sales, marketing, and customer service systems to be deployed over: the Web, call centers, reseller channels, retail and dealer networks and in the field. Siebel Systems’ eBusiness customers will now be able to leverage Netopia’s eCare solution to optimize collaborative problem resolution and track operational customer data.

"Siebel Systems has the ideal eBusiness application for our platform," said Tom Skoulis, senior vice president and general manager of Netopia’s Web Platform Group. "eCare is designed to allow help desk administrators and customer service representatives to offer real-time, person-to-person support over the Internet to quickly and effectively resolve problems while bypassing cumbersome telephone conversations and expensive truck rolls. Together, Netopia and Siebel Systems will deliver first-rate customer service using a single platform. Netopia’s eCare software can maximize the uptime of critical applications, including Siebel eBusiness Applications, thus dramatically increasing cost savings and user satisfaction."

Netopia’s Web Platform Suite Offers:

Customer Interaction Applications - eSupport and eCare

Netopia’s Web Platform offers interactive support and system management solutions. By leveraging eSupport and eCare, customers can provide live online support and customer service to anyone, anywhere. These applications can be used by service providers to streamline broadband installation or enable real-time interaction with eCommerce customers for increased sales opportunities and enhanced customer satisfaction.

Web Presence and eCommerce - eSites and eStores

Netopia’s Web Platform offers private-label eCommerce applications, eSite and eStore, which enable companies to provision an online presence for their customers, generating recurring revenue and adding value and differentiation to their traditional products and services. Using Netopia's mass deployment approach to eCommerce, businesses can build personalized Web sites with zero programming knowledge. Individual eSites and eStores can be set up and published in a matter of minutes for a nominal monthly fee.

System Management Applications – Timbuktu Pro and netOctopus

Rounding out Netopia’s infrastructure solutions are the Web Platform’s system management applications -- Timbuktu Pro remote control and netOctopus. Today, Timbuktu Pro and netOctopus are the industry's best selling cross-platform system management solutions. Over 70% of the Fortune 500 companies worldwide utilize Timbuktu Pro or netOctopus.

About The Author:

Liz Peters is a successful author and regular contributor to http://www.help-desk-software-n-application.com.  Help desk software - Learn everything you need to know about helpdesk from your own computer!