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December 29, 2003 By: Liz Peters Company Expands 18 Year Client Relationship to New HUD Office
The larger of the two awards is a prime contract worth $3.3 million for which the Company will provide Help Desk services. In the other award, MBI, as a sub-contractor, will provide applications development and maintenance on three separate systems-Multi-Family Claims, Multi-Family Insurance, and Cash Control, Accounting and Reporting. These projects represent a noteworthy evolution in the Company's successful eighteen-year customer relationship at HUD in two key areas. First, the contracts represent an expansion of the customer base at HUD through the new addition of the Office of Multi-Family Housing; and second, they represent an expansion in the type and range of IT services delivered to HUD through the addition of software application development. "Our selection in these two key contracts illustrates HUD's recognition that our long-term superior track record, our first-hand knowledge of their organization, and our aptitude for building and delivering state-of-the-art web-based systems is an impressive combination," said Kenneth Bartee, President, MBI. "We are delighted to take our HUD relationship to the next level through the increased complexity of what we have been tasked to build and deliver, and through the new, extended base of internal customers that will now rely on our expertise and innovation." Under the Help Desk services contract, MBI will provide the full range of both traditional, phone-based help desk operations (i.e., technical support, identification management) and hotline support addressing stakeholder status information from any of seven different systems that support the complex process of managing multi-family housing. These systems range from tenant rental assistance certification to real estate portfolio management. The stakeholders served through the Office on a nationwide basis include individual renters, low-income unit owners, HUD staff and management, landlords and other business partners. Call tracking will be managed using McDonald Bradley's web-based application, which provides comprehensive reporting and metrics. Under the sub-contract, MBI will utilize software application technologies and emerging standards to maintain and potentially upgrade existing mainframe systems.
Also see; help desk software program. About
The Author:
Liz Peters is a successful author and regular contributor to http://www.help-desk-software-n-application.com.
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