December 29, 2003

By: Liz Peters
Website: http://www.help-desk-software-n-application.com

C3i standardizes on Siebel eBusiness applications

C3i offers customer management services specifically tailored to each company's needs through experienced professional services, end user support, and managed services to a wide array of "blue chip" clients nationwide. To support the company's expanding roster of life sciences customers, C3i is deploying Siebel Field Service to create a more efficient support center that will provide a seamless view of each customer. C3i is utilizing Siebel Field Service to enhance reporting capabilities in their help desk and asset management units and has seen a significant increase in efficiency in hardware break-fix procedures.

C3i handles all customer interaction through its help desk channel, which receives inquiries by telephone, email, fax, and a recently launched Siebel eService portal. With a unified view of the customer, all teams working on customer-related issues will share and update the same information, thus helping to reduce cycle times and resolution times. With a complete look at each customer's activities, C3i's end user support services staff will better understand their customers and be able to provide quicker issue resolution and dramatically improve productivity and effectiveness.

"Consistently delivering world-class service to our clients is a fundamental component of C3i's mission, and our deployment of Siebel eBusiness Applications is an important enabler of that commitment," said Joel Morse, President and Co-Founder of C3i. "We have seen first-hand how utilizing Siebel eBusiness applications can maximize efficiencies, enhance customer service practices, and drive revenue."

More than 300 C3i employees are currently using Siebel eBusiness Applications, which will increase to more than 500 when the implementation of Siebel Field Service is complete. C3i chose Siebel eBusiness Applications based on its strong partnership with the company and the comprehensive functionality of Siebel products.

Also see; help desk software program.

About The Author:

Liz Peters is a successful author and regular contributor to http://www.help-desk-software-n-application.com.  Help desk software - Learn everything you need to know about helpdesk from your own computer!