December 29, 2003

By: Liz Peters
Website: http://www.help-desk-software-n-application.com

Kemma Software launches BridgeTrak 4.0

BridgeTrak 4.0 is the latest help desk application from Kemma Software (previous product versions include Bridge 97/99). "In developing a help desk tracking product we realize that no two businesses are the same,& said Jeff Muschar, President of Kemma Software. "Tracking requirements vary, but all businesses want to accurately and efficiently track issues and come to a quick resolution. Our goal is to help companies bridge their business communications and track information important to their business."

BridgeTrak's familiar Windows interface makes the product easy to implement. BridgeTrak help desk and tracking software provides full workgroup security and supports Internet e-mail and most major corporate mail systems. Customization features such as dynamic definition of fields and customized window layouts provide flexibility. BridgeTrak 4.0, a scalable application, ships with an Access database, and supports enterprise database systems Sybase Adaptive Server Anywhere, Sybase Adaptive Server Enterprise, MS SQL Server, and Oracle.

BridgeAudit, a hardware / software inventory component interrogates Windows 95/98 or NT/2000 workstations. This new software component captures technical workstation information by running a small executable file; no software installation is necessary. Collected data is incorporated into a comprehensive audit database. BridgeAudit graphs and reports are utilized to analyze usage trends, product distribution, or track prohibited software. Kemma Software currently offers a free 25-workstation license for BridgeAudit with the purchase of BridgeTrak 4.0 help desk and tracking software.

Help desk operators can remotely access their database of information and immediately search for critical data with BridgeTrak's new web interface and search tool components. BridgeWeb provides remote access to the BridgeTrak database from any Internet ready PC. BridgeWeb is for use with Windows NT Server, Windows NT Workstation, or Windows 98 operating systems. Enter issues, update activities, or search the internal knowledge base. BridgeSearch, a powerful search tool, provides immediate results, including knowledge base issues and attached files.

Features and Benefits

IT administrators can measure the productivity of their help desk infrastructure with the performance advisor feature. A real-time graphing tool for analyzing workload issues, evaluating staffing requirements, and providing trends in operations. BridgeTrak 4.0 provides enhanced usability with the addition of several customization and organizational features. Create hierarchical folders that contain issues critical to specific groups within the help desk. Create customized issue lists with any combination of system fields, such as "priority" or "status" to help keep an issue from going unresolved. BridgeTrak's ever-present status bar provides quick access to customized lists. Attach files to the BridgeTrak database of customers, contacts, or issues with the new file attachments feature.

About The Author:

Liz Peters is a successful author and regular contributor to http://www.help-desk-software-n-application.com.  Help desk software - Learn everything you need to know about helpdesk from your own computer!