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December 29, 2003 By: Tim Baker Network crime hampers the help desk
The problem is particularly prevalent in the government sector where 70% of IT managers identified abuse of email policies as the most frequent crime. The financial service sector suffered less, with only 29% of respondents citing the problem. The findings suggest that private sector organisations are more in control of system abuse, and are quicker to deal with problems as they arise. The research also identified that email abuse is more of a problem for larger companies. Under 30% of IT managers cited over-use of personal email as a problem when the support team was only one person. However, 47% of IT support managers on larger help desks, said personal email was one of the biggest issues they face. “Internet and email policies place IT managers in a difficult position - somewhere between parent and teacher,” said Lee Chadwick, worldwide sales and marketing director at Touchpaper. “There is a fine balance to strike between adopting a ‘big brother’ approach to email monitoring and being too relaxed about policies.”
“More and more technologies are coming onto the market which allow IT managers to set unintrusive parameters to monitor email misuse. Combined with a firm but fair email policy, the heavy hand of the help desk need never be shown,” continued Chadwick.
About
The Author:
Tim Baker is a successful author and regular contributor to http://www.help-desk-software-n-application.com.
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