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Software That Helps You Help
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December 23, 2003 By: Tim Baker Cobblesoft releases upgrade to helpdesk software
New features include document upload and download capabilities, and "Search-and-SuggestTM", a full self-service knowledgebase with fast and easy text search. With the 1.50 version, COIGN allows multiple documents to be uploaded /downloaded per ticket or request. "The relevance of documented or graphical content as either attachments or solutions to service requests and process tickets cannot be underestimated,” said Richard Stevenson, CEO, CobbleSoft. “COIGN makes it incredibly easy for users to define and expound their issues, and for support personnel to clarify solutions." Search-and-Suggest is CobbleSoft's fully integrated entry into the self-service knowledge base market. With a simplified interface, and by exploiting core database technology, users receive lightning fast answers to their search queries. Additionally, with content driven directly from processed tickets, they are more likely to receive "real-world" answers to their questions, resulting in greater customer satisfaction. "It’s really so simple," said Pamela Follett, president, CobbleSoft. "COIGN is about helping users to help themselves, easily and quickly, so that they can concentrate on their core business." With single global licensing, rapid implementation and seamless integration, COIGN provides enterprises with a genuinely lower total cost of ownership and a significantly quicker return on their investment.
About
The Author:
Tim Baker is a successful author and regular contributor to http://www.help-desk-software-n-application.com.
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