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Software That Helps You Help
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July 24, 2005 By: Tim Baker TeamHeadquarters enables companies to manage both planned and unplanned activities in one application
The software makes it viable for all TeamHeadquarters users to effectively govern planned project work and unplanned support activities within one centralized application. This new helpdesk function allows users to track and monitor data and documents through a virtual 'self-serve' environment. By centralizing all project data with service support data, Entry Software Corporation has closed-the-loop, ultimately supporting both proactive and reactive work. Mark Donais, President of Entry Software says, "Based on customer feedback, employees are spending more than 50% of their time managing unplanned activities, such as service requests, defect tracking and other support-related activities. Our customers have also emphasized that combining a helpdesk application with a project management tool is not only a natural fit, but essential for user adoption." Support activities are inevitable when deploying planned projects and support requests often turn into projects. Having the ability to manage and report on both planned and unplanned activities is very beneficial in today's fast paced business environment. "Both sides of the equation are imperative in order to understand future resource availability based on consumption trends," says Donais. TeamHeadquarters version 4.6 will be commercially available in September 2003. The application suite provides all users access to project management and helpdesk functions supporting both formal and informal business environments. Today, TeamHeadquarters improves organizational productivity for large and small corporations worldwide.
About
The Author:
Tim Baker is a successful author and regular contributor to http://www.help-desk-software-n-application.com.
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