December 23, 2003

By: Tim Baker
Website: http://www.help-desk-software-n-application.com

Applied innovation management's helpdesk expert for IT support software wins CRM excellence award

The magazine\'s editors cited the success Artesia Technologies, one of the leaders of the burgeoning digital-asset management (DAM) marketplace, has had using "Answers Artesia," a customized version of AIM's HelpDesk Expert for IT Support software. The AIM-based Answers Artesia system, which has become the main technical support experience for the company's customers, is a key a factor in acquiring new customers for Artesia, according to Lori Asburry, Artesia's director of customer service.

"Customer Inter@ction Solutions magazine implemented the CRM Excellence Awards as a way of commending the companies that have proven to be true CRM partners to their customers and clients," says Rich Tehrani, president and group editor-in-chief of Technology Marketing Corp. (TMC). "AIM has demonstrated to the editors of Customer Inter@ction Solutions that their products and services have substantially improved the processes of their client's businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers."

"Winning this award is a tribute to the great results achieved by AIM customers such as Artesia Technologies," says Alex Damra, AIM founder and president. "AIM's HelpDesk Expert family of CRM and IT-tracking solutions allows our customers to take better care of their customers. "Winning this award is a tribute to the great results achieved by AIM customers such as Artesia Technologies," says Alex Damra, AIM founder and president. "AIM's HelpDesk Expert family of CRM and IT-tracking solutions allows our customers to take better care of their customers."

For instance, the AIM-based Answers Artesia allows Artesia Technologies customers to see the progress of their technical support issues as they are resolved by the Artesia's customer service team, significantly improving customer satisfaction, according to Ms. Asburry.

Also see; Internet help desk software.

About The Author:

Tim Baker is a successful author and regular contributor to http://www.help-desk-software-n-application.com.  Help desk software - Learn everything you need to know about helpdesk from your own computer!