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December 23, 2003 By: Tim Baker Altiris eXpres connector for Remedy Help Desk provides best-of-breed client management integration with widely used IT service management software
IT administrators can access consolidated service management and client management functions by launching Altiris solutions from within the Remedy Help Desk interface, eliminating the need to simultaneously run multiple IT management applications. In addition, IT asset data managed by Altiris solutions can be automatically processed against Remedy business rules and imported into the Remedy Help Desk database. This links users to devices and provides service desk workers immediate access to hardware specific information for instantaneous issue diagnosis. Automated integration and IT asset data sharing keeps critical infrastructure data readily available for the IT administrator and creates an integrated solution that saves time and improves service levels. “The Altiris eXpress Connector for Remedy Help Desk combines two leading IT management products to create a complimentary service management solution,” said Robert Yario, Column Business Systems principal. “As Remedy’s largest North American commercial VAR, we see that our customers are eager to have the ability to manage the desktop from Remedy Help Desk. Even with reduced IT spending, IT management still realizes the value of asset management as a way to drive cost savings and the Altiris connector creates a complete service and asset management platform.” The Altiris connector extends the Remedy-managed environment to include detailed hardware and software inventory data, software delivery and application management. Altiris product consoles integrate with Remedy Help Desk, allowing users working on a service request to view PC-specific inventory data, launch the Altiris Resource Explorer™ for more detailed inventory data or launch the Altiris Carbon Copy® Solution console for powerful remote control. The connector will only replicate delta files to Remedy Help Desk making the entire solution more efficient and scalable. Customized alerts generated and forwarded by Altiris solutions can be processed against business rules or opened as a work item within Remedy Help Desk, thereby centralizing critical data and easing the workload for help desk workers. “Altiris’ award-winning IT lifecycle management solutions greatly reduce the cost and complexity of managing hardware and software while Remedy Help Desk is a complete solution for enterprise service desk management,” said Tyler Smith, Altiris VP of marketing. “The connector lets IT administrators leverage the complimentary strengths of Remedy Help Desk and Altiris client management solutions and implement a more comprehensive management solution. The connected solution will provide automated inventory and event forwarding as well as console launching from a single interface to keep an IT environment running at optimal levels.”
Also see; help desk it software. About
The Author:
Tim Baker is a successful author and regular contributor to http://www.help-desk-software-n-application.com.
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