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July 31, 2005 By: Tim Baker UniPress software adds advanced spam filters
FootPrints is a comprehensive, easy-to-use customer issue tracking tool used for internal and external support operations. It includes a broad range of features and functionality such as two-way e-mail management to process service requests. The SpamAssassin integration expands on FootPrints’ existing built-in auto-detection control functionality that prevents spam loops from opening up false trouble-tickets. Additionally, SpamAssassin includes advanced filtering capabilities. “Spam is becoming an increasingly serious nuisance to help desks and service centers that rely on email to effectively communicate with internal and external audiences,” said Mark Kreiger, President of UniPress Software. “By integrating SpamAssassin technology into FootPrints, we are now able to provide advanced filtering capabilities to systematically reduce the influx of inbound spam, ultimately improving the quality, speed, and responsiveness of an organization’s service and support operations.” SpamAssassin is an open-source solution widely heralded as a breakthrough in spam control. While it utilizes traditional binary rules-based filters to determine if a message is spam, its power lies in its probabilistic, score-based approach to classifying messages. SpamAssassin analyzes each email message against multiple criteria and assigns it a numerical rating. If the message rating exceeds the level set by the user, the message is marked as spam and filtered accordingly.
About
The Author:
Tim Baker is a successful author and regular contributor to http://www.help-desk-software-n-application.com.
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