December 23, 2003

By: Tim Baker
Website: http://www.help-desk-software-n-application.com

Blackwell Consulting services expands help-desk capabilities

Adding to a select group of global partners for FrontRange, Blackwell will resell and provide implementation and support services for FrontRange's entire suite of customer service desk, IT help desk and customer relationship management (CRM) products and solutions to enterprise-size and middle market customers. Through this partnership, Blackwell is certified to sell, implement, train and support FrontRange products. Additionally, former FrontRange Solutions senior area manager, John Theobald, who has over five years of experience in selling FrontRange solutions, will drive the partnership as the director of product solutions for Blackwell.

In the early months of the partnership, Blackwell will focus on sales of FrontRange's HEAT® product suite. An award-winning family of software products, HEAT has been the worldwide standard for service and support software for more than ten years. HEAT is the most comprehensive suite of help desk software available on the market today and helps businesses gain control of their service and support issues in an affordable, easy-to-use and highly customizable format.

"We've listened to our customers' requests for enhanced help-desk and customer service support and are thrilled to bring them, through FrontRange Solutions, the best services and solutions available in this market today," said Warren Harrington, chief information officer for Blackwell Consulting Services. "This is an excellent opportunity for Blackwell to offer our existing Fortune 1000 customers exactly what they've been looking for and to expand our customer base into the middle market with products that provide an unprecedented return on investment."

"Blackwell is an attractive global solutions partner for us because of their existing customer relationship and wide range of industry experiences," said Dennis Bauer, Vice President of North American Sales for FrontRange Solutions. "We look forward to continuing growth in our relationship with Blackwell and are proud to now be affiliated with a company that has brought cutting-edge solutions to its customers for years."

About The Author:

Tim Baker is a successful author and regular contributor to http://www.help-desk-software-n-application.com.  Help desk software - Learn everything you need to know about helpdesk from your own computer!