|
Software That Helps You Help
Your Customers |
|
June 28, 2005 By: Tim Baker AIM helpdesk gets new functionality
The module integrates with AIM’s helpdesk software, and allows users to ‘automatically’ submit their own computer’s configuration data along with a helpdesk ticket. Once a user activates the feature, the helpdesk software scans and detects the user’s computer configuration settings, and attaches that data to the ticket submitted to the helpdesk.Applied Innovation Management announced today the availability of the new Auto-Discovery Module, bringing added functionality to its suite of IT tracking and CRM software products. The module integrates with AIM’s helpdesk software, and allows users to ‘automatically’ submit their own computer’s configuration data along with a helpdesk ticket. Once a user activates the feature, the helpdesk software scans and detects the user’s computer configuration settings, and attaches that data to the ticket submitted to the helpdesk. “In the case of a software company, sometimes a customer may submit an error to the helpdesk system which the support staff is unable to recreate in-house,” says Mazhar Pathan, spokesperson for AIM. “Many times, those errors are unique to the customer’s computer configuration.” “With the Auto-Discovery Module, a customer can automatically submit his own computer configuration to the helpdesk - which would allow support staff to better identify (for example) resource conflicts, and aid in problem resolution. The more support staff knows about a customer’s problem, the better that customer can be served.” The new feature adds another dimension to the company’s already highly adaptable line of web-based helpdesk software systems. “Our goal has always been to provide the best in customer service software,” explains Pathan. “By making this feature available to our customers, we feel we take another step towards maintaining that goal.” “In the case of a software company, sometimes a customer may submit an error to the helpdesk system which the support staff is unable to recreate in-house,” says Mazhar Pathan, spokesperson for AIM. “Many times, those errors are unique to the customer’s computer configuration.” “With the Auto-Discovery Module, a customer can automatically submit his own computer configuration to the helpdesk - which would allow support staff to better identify (for example) resource conflicts, and aid in problem resolution. The more support staff knows about a customer’s problem, the better that customer can be served.” The new feature adds another dimension to the company’s already highly adaptable line of web-based helpdesk software systems. “Our goal has always been to provide the best in customer service software,” explains Pathan. “By making this feature available to our customers, we feel we take another step towards maintaining that goal.”
About
The Author:
Tim Baker is a successful author and regular contributor to http://www.help-desk-software-n-application.com.
Help desk software - Learn everything you need to know about helpdesk from your own computer! |
  | |||||||||
